Frequently Asked Questions
Am I able to book for one person?
No, the booking system in the website is set to only accept bookings of 2 pax or greater. If you would like to book for 1 person you’ll need to contact the office to see if the tour you’re trying to book is available. You might be put on a “bulletin notification service’ to inform you of what tours get booked for the days of your enqury.
Where do we go to be collected?
You can be collected from most Hotels located in the Central Business District (CBD). Occasionally you might be asked to meet at a larger hotel close to your own if there are too many pickups
Are you able to collect directly from Cruise Ships?
Yes, you can be collected directly from and delivered to a cruise ship on either Princes, or Queens Wharf at the “Independent Tour Operators” pickup points. We can send you a map to assist you with this.
Can a tour be adapted from the advertised wineries and inclusions?
Only if the tour is booked privately or for a group by negotiation.
Can a Tour be adapted from the specified time of departure?
If you have a small group and the schedule allows, time departures may be able to be changed to suit the client. Contact the office to enquire.
Do you pickup from Auckland International Airport?
No, we do not collect from Auckland Domestic or International Airport or hotels around the Airports
Can you deliver to Auckland Domestic or International Airport at the conclusion of a tour?
Yes, by arrangement if you book a tour. There is a $55 Airport drop fee. Auckland International Airport is 21km from the Auckland Central Business district. You need to allow 40 mins for this trip.
Am I able to bring children on the tour?
Children under 3 years old are not permitted to be brought on a tour. In New Zealand, Children under the age of 7 years old are required to be in an approved child restraint whilst travelling in a vehicle.
How much does a child ’s fare cost?
Children under 18 are charged 50% of the tour cost.
What happens if we want to meet you with a rental car?
There are some designated places you can leave your car close to the Auckland Central Business District (CBD) where you can be met and collected by arrangement.